Privacy Policy

HoursAI LLC ("we," "us," or "our") operates Hours AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, password, and business details you provide during registration.
• Employee Data: Names, email addresses, phone numbers, job roles, and availability information for employees you add to your organization.
• Scheduling Data: Schedules, shift assignments, time-off requests, shift swap requests, and related scheduling information.
• Billing Information: Payment method details are collected and processed by our payment processor (Stripe). We do not store your full credit card number on our servers.
• Usage Data: Information about how you access and use the Service, including your IP address, browser type, pages visited, and time spent on the Service.
• Device Information: Information about the device you use to access the Service, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Generate AI-powered schedules based on your rules, employee availability, and business needs.
• Send push notifications and email alerts regarding schedule updates, shift reminders, and account activity.
• Process transactions and manage your subscription.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze usage patterns to improve user experience.
• Detect, prevent, and address technical issues and security threats.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery, hosting, and artificial intelligence services used to generate and optimize schedules.
• Within Your Organization: Schedule and employee information is shared among authorized users within your organization as necessary for the Service to function.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. AI Data Processing

To generate and optimize schedules, we transmit certain data to third-party AI service providers. This data may include:

• Employee names and roles
• Availability and time-off requests
• Scheduling rules and constraints
• Historical scheduling data

This data is used solely for the purpose of generating and optimizing schedules. AI providers are not permitted to use your data for training their models. All AI providers are required to maintain commercially reasonable data protection measures.

5. Data Security

We implement industry-standard security measures to protect your information. This includes encryption in transit (TLS/SSL), secure authentication via Supabase, and access controls to limit who can view your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. If you cancel your account, we will retain your data for 30 days to allow for reactivation. After this period, your data may be permanently deleted. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at support@hoursai.com.

8. Cookies & Tracking

We use cookies and similar technologies to operate and improve our service. We do not use advertising, analytics, or third-party tracking cookies. The following cookies are set by Hours AI:

Essential cookies are required for the service to function and cannot be disabled. Functional cookies improve your experience and are set only after you create an account. You can instruct your browser to block or delete cookies at any time, though this may affect service functionality.

9. Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact

If you have any questions about this Privacy Policy, please contact us at our contact page or email us at support@hoursai.com.